1. Who this policy covers

In this policy, ‘Phatra Global’, ‘we’, ‘us’ and ‘our’ refer to the business operating phatraglobal.com. Our published business address and contact details appear at the end of this policy.

This policy covers website visitors and people who contact or deal with us, including representatives of customers, prospective customers and suppliers. It does not replace the privacy notices of software vendors or other organisations whose websites, products or services you use.

2. Information you provide

When you use our contact form, we receive your name, email address and message, together with a phone number if you choose to provide one. If you contact us another way, we receive the information included in that communication.

Business discussions may also involve your company name, professional role, licensing requirements and relevant correspondence. Where a transaction proceeds, the information needed will depend on the order and may include business contact, billing and licence-registration details.

Please provide only information relevant to your request. Do not send passwords, full payment-card details, identity documents or sensitive personal information through the general contact form. If another person’s information is necessary, make sure you are entitled to provide it and that they understand why it is being shared.

3. Website information and cookies

The systems used to deliver and protect a website may process technical information such as an IP address, browser information, requested pages, timestamps and error or security events. Such information can be needed to make the site available, investigate faults and address misuse.

Cookies and similar technologies can support website functions and remember settings. You can review or remove stored cookies through your browser controls; blocking them may affect some features. Where consent is legally required for an optional technology, that technology must be subject to a suitable choice before it is used. Merely visiting this website does not constitute consent to optional tracking.

4. Why information is used

We use information relevant to your enquiry to respond, understand your requirements and discuss suitable licensing options. If you request a quotation or enter into a transaction, relevant information may also be needed to prepare commercial documents, arrange licensing and maintain the associated business records.

Other purposes can include protecting the website and communications, resolving problems or disputes, and meeting applicable legal duties. The legal basis depends on the activity: requested steps towards a contract or contractual performance, a legal obligation, or a legitimate business interest balanced against your rights. When consent is required, we will ask for it separately.

Information marked as required on a form is needed to handle that request. You can choose not to provide it, but we may then be unable to respond or progress the enquiry. Optional information is your choice. Providing an enquiry does not by itself subscribe you to marketing.

5. When information may be shared

Information may need to be made available to people and service providers supporting our communications, website and business administration. Where necessary for a requested licensing transaction, relevant details may also be shared with the software vendor or distributor responsible for providing or registering the licence.

Professional advisers and public authorities may receive information when necessary for advice, a legal obligation or the establishment, exercise or defence of legal claims. Sharing should be limited to the information needed for the relevant purpose and handled under the safeguards required by law.

A vendor that independently decides how to use registration or account information is responsible for explaining its own practices. Please review the vendor’s privacy notice before using its products or creating an account.

6. Information handled outside Thailand

A requested service may involve a vendor or service provider outside Thailand. Before personal information is transferred abroad, the applicable requirements for that transfer must be addressed. Depending on the circumstances, these may involve an appropriate level of protection, legally recognised safeguards or another permitted transfer basis. You can contact us with questions about transfers relevant to your enquiry or transaction.

7. Retention and protection

Our retention approach is to keep information only while it is needed for the purpose for which it was obtained or for an applicable legal requirement. Enquiry correspondence is assessed by reference to the request and any continuing business discussion. Transaction records are assessed by reference to contractual, accounting and other legal requirements. A dispute or legal preservation requirement may justify keeping relevant records longer.

Information that is no longer needed should be securely deleted or made anonymous, subject to lawful retention obligations. You can ask about the retention arrangements relevant to your information using the contact details below.

Personal information should be handled with access restrictions and safeguards appropriate to its nature and the risks involved. No website, email service or storage system can be guaranteed completely secure. Please tell us promptly if you believe information sent to us has been exposed or misused.

8. Your choices and rights

Subject to the conditions and exceptions in applicable law, you may ask to access or obtain a copy of your information, correct inaccuracies, erase information, restrict its use, object to processing or obtain certain information in a transferable form. Where processing relies on consent, you may withdraw that consent without undoing earlier lawful processing. You can also raise a complaint with the competent data-protection authority, including Thailand’s Personal Data Protection Committee where relevant.

Send requests to info@phatraglobal.com, describing the information or interaction concerned. We may need proportionate information to verify your identity or authority before disclosing personal information. Requests will be handled within the applicable legal time limits; if a request cannot be met, we will explain the reason as required by law.

9. Children and changes to this policy

Our website and licensing enquiries are intended for business use and are not directed at children. If you believe a child has provided personal information that requires attention, please contact us.

This policy may be revised when our services or relevant requirements change. An updated version will identify its revision date. If a change requires a separate notice or consent, publishing an updated policy alone will not replace that requirement.

10. Contact us

For privacy enquiries or requests, contact Phatra Global at info@phatraglobal.com or +66 84 081 6545.

Postal address: No. 140 One Pacific Place Building, Suite No. 1705, 17th Floor, Sukhumvit Road, Khlong Toei Sub-District, Khlong Toei District, Bangkok, Thailand.